Return Eligibility
To be eligible for a return, items must be unused and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or not in their original condition will not be accepted for return. We reserve the right to refuse returns that do not meet these criteria.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please ensure that you provide accurate information to avoid delays in processing your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. Auralairdecor.com is not responsible for items lost or damaged during return shipping. If you receive a defective or incorrect item, please contact us immediately to discuss potential solutions.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return before placing a new order.
Non-Returnable Items
Certain items are non-returnable, including personalized or custom-made products. Additionally, items marked as final sale cannot be returned. Please check the product description carefully before making a purchase to ensure you understand the return policy for that specific item. If you have questions about whether an item is returnable, please reach out to us before purchasing.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at [email protected]. We are here to assist you and ensure that your experience with auralairdecor.com is satisfactory. Your feedback is important to us, and we strive to address any issues promptly and efficiently.